Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Full name and contact details (phone number, email address)
• Pickup and delivery address(es)
• Service preferences (garment types, special care instructions)
• Payment information (processed securely through third-party payment gateways; we do not store card details)
• Communications with us via WhatsApp, phone, or email

1.2 Information Collected Automatically

• Device information and browser type when accessing our website
• IP address and approximate location data
• Service usage patterns and order history
• WhatsApp interaction data (subject to WhatsApp's own privacy policy)

2. How We Use Your Information

We use the information we collect to:

• Schedule and fulfill pickup and delivery of your garments
• Send order confirmations, status updates, and garment care reports via WhatsApp or SMS
• Process payments and issue receipts
• Respond to your queries and provide customer support
• Improve our services and develop new offerings
• Send promotional offers and updates (only with your consent; you may opt out at any time)
• Comply with applicable legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Partners: With laundry processing partners who fulfil your orders on our behalf, under strict confidentiality obligations
• Delivery Partners: With our pickup/delivery personnel, limited to name, address, and order details necessary for the service
• Payment Processors: With secure, PCI-compliant payment gateway providers
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you

4. Data Storage and Security

Your data is stored securely on servers located in India. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect any unauthorised use of your account.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with our legal obligations. Order records are typically retained for a period of 3 years for accounting and dispute resolution purposes. You may request deletion of your data at any time (see Section 7).

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain parts of our website.

7. Your Rights

Under applicable Indian data protection laws (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Nominate a person to exercise rights on your behalf in case of death or incapacity

To exercise any of these rights, please contact us at the details provided in Section 10. We will respond within 30 days.

8. Children's Privacy

Our Services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data without parental consent, we will delete it promptly.

9. Third-Party Links

Our website or WhatsApp communications may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those external sites. We encourage you to review their respective privacy policies before sharing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will notify you via WhatsApp or through a notice on our website. The updated policy will take effect on the date specified at the top of this document.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Venvo — Clothing care, perfected.